At Ensemble Salon we pride ourselves on being transparent about our policies with all of our clients. If you have any questions about any policy below please feel free to contact our team.
We understand that life happens. If you need to reschedule or cancel an appointment, please provide us with 24 hours’ notice so we may fill the vacancy. After the second short notice change, we will charge 50% of the scheduled service. We appreciate your understanding and support.
All pricing is subject to change. Listed prices are “starting” at and will be finalized upon consultation. Due to each service being custom to the guest and costs of products varying, we cannot give a final price until a formal consultation with your provider is completed. If you have any questions of pricing before or during your service, please do not hesitate to ask.
Please feel free to change stylists within the salon at your convenience. This provides you with a variety of talent and some flexibility in booking appointments.
Due to the relaxing nature we want to offer all guests, we respectfully request children & visitors be brought to the salon only when they are receiving a service.
We love dogs and cats. However, we are unable to have them in our salon due to state laws governing hair salons. Guide animals are an exception. We appreciate your understanding.
If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo or make adjustments to the service. Adjustments are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing adjustments is that you call to schedule the adjustment within 7 days of the original service and that the adjustment be scheduled with the same stylist who provided the original service. Complimentary adjustments may not be done with a new service provider. This includes services given by associate stylists.
Please note, services provided by self-employed stylists are not guaranteed. You must schedule the redo with the self-employed stylist who originally provided you with the service.
We take great pride in our quality products. If for any reason you are dissatisfied with a product purchase, we will assist you with a prompt exchange or refund within 30 days of purchase.